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Frequently Asked Questions

Terminology

What does RETN stand for?
Region Eleven Telecommunications Network

Troubleshooting

What do I do if I am having difficulty connecting to an RETN event?
Make sure you are registered to receive the event. If so, call the RETN help desk at 817-740-7616 to request assistance.

How do I record RETN events?
You must have permission from the presenting site before you can record any video conferencing events. Click here for step-by-step recording instructions.

How do I know if my system is connected?
You should see yourself on the local TV (right side) and see another site on the remote TV (left side). You could be connected and see yourself on both TVs while waiting for the remote site to connect. If your still not sure, call the RETN help desk at 817-740-7616.

How do I know if the microphone is on?
Always assume you are being heard over the system. On the Galaxy/ESA system the microphone indicator light will be red if it is turned on. If using a Polycom the microphone light will be off if the mic is on. If you have ceilling mounted microphones, once the system is turned on, everyone can hear you until the system audio is muted.

What does it mean if the TV displays Video 1.
The equipment (codec) is not turned on.

Scheduling/Registration

How do I request to receive a content enhancement program (virtual field trip)?
Click here to see step-by-step directions.

Where can I search for content enhancement programs?
You will need to go to the RETN Website. http://www4.esc11.net:81/retn/content_main.htm

Where can I search for RETN upcoming events?
You will need to go the the RETN Website.
http://www4.esc11.net:81/retn/search.htm

How do I register my site to receive an RETN event?
Contact your Site Manager and they are responsible for this procedure. If you are the Site Manager, go to http://www4.esc11.net:81/retn/main.htm and click on the Site Manager button.

How do participants register to attend an RETN scheduled event?
Go to http://www4.esc11.net:81/retn/SchedulingProcedures.htm for step-by-step directions.

Who do I contact if my district is interested in becoming an RETN member?
Pat Crawford, Coordinator of Telecommunications and Distance Learning (817)740-3648 or pcrawford@esc11.net.

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	Frequently Asked Questions Terminology What does RETN stand for? Region Eleven Telecommunications Network Troubleshooting What do I do if I am having difficulty connecting to an RETN event? Make sure you are registered to receive the event. If so, call the RETN help desk at 817-740-7616 to request assistance. How do I record RETN events? You must have permission from the presenting site before you can record any video conferencing events. Click here for step-by-step recording instructions. How do I know if my system is connected? You should see yourself on the local TV (right side) and see another site on the remote TV (left side). You could be connected and see yourself on both TVs while waiting for the remote site to connect. If your still not sure, call the RETN help desk at 817-740-7616. How do I know if the microphone is on? Always assume you are being heard over the system. On the Galaxy/ESA system the microphone indicator light will be red if it is turned on. If using a Polycom the microphone light will be off if the mic is on. If you have ceilling mounted microphones, once the system is turned on, everyone can hear you until the system audio is muted. What does it mean if the TV displays Video 1. The equipment (codec) is not turned on. Scheduling/Registration How do I request to receive a content enhancement program (virtual field trip)? Click here to see step-by-step directions. Where can I search for content enhancement programs? You will need to go to the RETN Website. http://www4.esc11.net:81/retn/content_main.htm Where can I search for RETN upcoming events? You will need to go the the RETN Website. http://www4.esc11.net:81/retn/search.htm How do I register my site to receive an RETN event? Contact your Site Manager and they are responsible for this procedure. If you are the Site Manager, go to http://www4.esc11.net:81/retn/main.htm and click on the Site Manager button. How do participants register to attend an RETN scheduled event? Go to http://www4.esc11.net:81/retn/SchedulingProcedures.htm for step-by-step directions. Who do I contact if my district is interested in becoming an RETN member? Pat Crawford, Coordinator of Telecommunications and Distance Learning (817)740-3648 or pcrawford@esc11.net.
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